Frequently Asked Questions

DHL is passionate about developing and advancing global digital infrastructure across Africa. We are happy to have partnered with MallforAfrica.com to bring our valued customers a quick and easy way to shop on international sites from the comfort of their mobile or desktop devices. The partnership between Mall for Africa and DHL Express allows shoppers a stress-free shopping journey from the comfort of…anywhere!

Here are a few common questions about DHL Africa eShop and their answers:

  • How Does the DHL eSHOP App Work?
  • Where can I pick up my items?
  • When do I get items I purchase?
  • How do I know when items have arrived?
  • How long does it take to get items?
  • What is the return policy?
  • What is DHL Express?
  • What items do you NOT ship?
  • What are the maximum weight and size restrictions
  • Shipping a pair of shoes in a shoeboxes?